When you receive an order from a supplier it is essential to check that you have received all the products as shown on your order form.
Ordering functionality is only available on mobile.
From haddock's order functionality, checking that an order has been received correctly is a matter of minutes.
👀 Check an order
1️⃣ From mobile, go to Orders.
2️⃣ Click on Order History. You will be able to view all orders placed by delivery date.
3️⃣ Select the Shared order you want to review and click on Review order received.
You will only be able to review orders with the yellow Shared tag.
4️⃣ A list will appear with all the products and quantities ordered from your supplier so that you can check with your actual delivery note that you have received everything correctly.
✔️ Report a correct order
If you have checked with the actual delivery note that all the products are correct, just click on ✔️ next to the product.
❌ Reporting an incorrect order
In case you find any inconsistency between the actual delivery note and the collected order you will have to collect some information to notify the supplier.
1️⃣ Type of incident
Not received. No unit of the product has been received.
Incorrect quantity. An incorrect quantity has been received compared to the quantity indicated on the order form.
Defective product. A product has been received in poor condition.
Other. You can add any other incident related to the product.
2️⃣ Incorrect quantity
In case you have not received the correct quantity, you can indicate the exact quantity you have received of that product.
3️⃣ Incorrect price
If you receive an incorrect price on the actual delivery note, you can report it in this section of the order.
👀 Final review and creation of digital delivery note
1️⃣ Once you have reviewed each product you will be able to access a final summary by clicking on the Review button at the bottom of the order.
2️⃣ Once you have reviewed the order you will be able to add your supplier details to create a delivery note.
Delivery note date. Date on which you are creating the delivery note.
Document number. Add the number of the actual delivery note given to you by your supplier at the time of delivery.
Additional costs. You can add other additional costs associated with the order.
Additional discounts. You can add other additional discounts associated with the order.
3️⃣ A digital delivery note will be created which you can view from the Documents screen.
📷 Add picture of actual delivery note
In case you have received a real delivery note you can add the image right at the last step. This delivery note will not be digitised, but you will be able to view it from the Documents screen next to the document details entered.
The image you add is for information purposes only, the information you have entered will prevail.