Report an error in a document

We tell you how to detect and report scanning errors in your documents.

Updated over a week ago

From the document with error screen:

  1. Go to the "details" of the document.

  2. Click on "Report error".

  3. Select the reason and, if you want, give more details about the error, the more information the better!

  4. Click on "Report error".

  5. Once the error has been sent, you will receive an automatic message via the support chat. Through the chat, you will be able to resolve any questions with the support team or expand on the information provided in relation to the error.

💭 The products you see in haddock are generated from the details of the scanned documents. In order to have a good product database, it is important to have verified detail information.

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  • Tips to improve the digitisation of documents → We tell you the tricks to get all your documents digitised much faster and without errors.

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